What Do You Need to Know Before Starting a Cell Phone Repair Shop?

| Last Updated: October 11, 2022

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What Do You Need to Know Before Starting a Cell Phone Repair Shop?

The cell phone repair industry is a booming business. The worldwide market for smartphone repairs reached a value of $185 billion in 2020 and is expected to increase by 5% from 2021-2027. While that’s great news for potential business owners, it also means there are lots of competitors to contend with. 

If you’re thinking about opening your cell phone repair shop, this article has some valuable information to get you started on the right path. After all, starting any small business is an immensely challenging process. 

You need to consider many things before taking the leap and investing in a new venture. The tips in this blog post will help you decide if it’s the right time to open that cell phone repair shop and advise on what preparation is necessary beforehand.


 The first thing you’ll want to do is get an idea of how much money you’ll need to open a cell phone repair shop. This will vary depending on your location, the size of your space, etc., and the equipment you purchase. Since you’ll likely be doing repairs onsite, you won’t have to worry about expensive overhead costs like inventory. 

You may have to factor in costs for marketing, purchasing inventory, and hiring a contractor to help with repairs since you’ll likely need a dedicated workspace. As you can see, many challenges are associated with starting a cell phone repair shop. 

However, if you’re passionate about the industry and willing to put in the work, it can be an extremely rewarding experience. And with the smartphone market expected to surpass $1.8 trillion by 2022, now is a great time to get started.

Finding the Right Location

Finding the right location for your cell phone repair shop is one of your most important tasks. It’s the first impression your customers will have of your business, so it needs to be good. You’ll want to ensure you’re located in an area with plenty of foot traffic. This aspect is one of the biggest reasons many cell phone repair franchise companies have succeeded.

This includes looking at demographic data, analyzing trends in your area, and talking to local business owners. You’ll also have to consider the cost of the various spaces you’re considering. You may have to sign a long-term lease, so ensuring the rent is reasonable, and you have enough customers to justify the space is important. 

If you’re unsure which location is best for your business, you can use this handy location checklist, so you don’t miss anything. 

Customer Experience is Key

When it comes to cell phone repair, customers will come to you primarily because they don’t want to spend money on a new phone. The last thing you want to do is make them regret coming to your business. 

This means ensuring that your staff and overall customer experience are the best in the industry. You’ll want to guarantee your staff is knowledgeable about your cell phone repair processes and the repairs you specialize in. Consider putting together a training program for staff members or hiring people with prior experience in the industry. 

You’ll also want to make sure your waiting area is clean, your staff is courteous, and you have a streamlined repair process. This will be particularly important if you have a walk-in repair shop where customers don’t schedule appointments.

Hiring the Right Employees

As you organize your hiring process, you’ll want to choose employees who represent your business best. While technical skills are important, also consider their personality, attitude, and communication skills. You’ll want to secure putting together a team of honest, trustworthy, and reliable people.

You’ll rely on your staff to communicate with customers and positively represent your business, so be mindful of these things when screening potential hires. Depending on your state, you may also have to get your employees bonded. This is another cost you might want to factor into your budget. 

Additionally, check if you’ll need to obtain an occupational license for any employees working with the public or handling certain equipment.

Building Your Reputation

Your reputation is paramount in the cell phone repair business. Most of your customers will only come to you after they’ve tried to repair their device themselves. Or they’ve taken it to a cheaper repair shop. 

That means they’re doing you a favor, so you want to make sure you do everything possible to keep them. Do everything as advertised to build a positive reputation. You’ll also want to guarantee that your repair estimates are accurate and have a repair turnaround time close to your promise.

You’ll also want to respond to customer service complaints and reviews promptly and courteously. In the long run, establishing your reputation will help open many doors for your business to grow, expanding it into a cell phone repair franchise or making business partners with bigger companies in the industry.

Final Thoughts

If you’re considering starting a cell phone repair shop, you’ve come to the right place. This article has everything you need to know to get you in the right decision. Of course, it’s not an easy business to get into.

Getting your business off the ground will take time and effort. However, if you’re passionate about the industry and willing to put in the work, it can be an extremely rewarding experience.


When the tech company I worked for restructured and I ended up jobless, I decided to put the wealth of knowledge and management skills to use somewhere new. I’d checked out a few buyer’s guides on the site in the past and reached out to the previous owner. A few months later, here we are. Now, I get to be behind the scenes, helping people find the best tech.